Instructor User Guide Tests and QuizzesUsing ProctorTrack online proctoring

Using ProctorTrack online proctoring

ProctorTrack is a system to proctor online tests. It requires students to have a camera and install an application.

As of January 1, 2018, Rutgers Teaching and Learning with Technology will cover all costs associated with use of ProctorTrack at Rutgers University.

Adding the ProctorTrack tool to your Sakai site

You will first need to add the tool to your site.

Click "Site Info" in the left margin

Click "Site Info" in the left margin

Click "Manage Tools" near the top.

Click "Manage Tools" near the top.

Click "Course Management" to expand section

Check the box next to ProctorTrack

Click "Course Management" to expand section

Click "Continue"

Scroll to the bottom of the page and click Continue

Click "Continue"

Choose icon

You do not need to choose an icon, you may click "Continue" to skip step

Choose icon

Click "Finish" to save changes

Click "Finish" to save changes

ProctorTrack should now appear in the left margin at the bottom

ProctorTrack should now appear in the left margin at the bottom

Preparing your Assessment for use with ProctorTrack

Click "Tests & Quizzes" in left margin

Your assessment must be published and in the "Published Copies" tab

Click "Tests & Quizzes" in left margin

Settings

Click "Select Action" and choose "Settings" for the assessment you wish to use with ProctorTrack

Settings

Change setting

In the section labeled "Availability and Submissions", click "Ensure students take exams from specific location" to expand that subsection

Change setting

Add Password

Add a password of your choice in the "Secondary Password" section. The password cannot be longer than 6 characters. Note: all students will use the same password that you list here

Add Password

Click on "About this Assessment" to expand that section

Click on "About this Assessment" to expand that section

Copy URL

Copy the "Published Assessment URL". It will look similar to this: https://sakai.rutgers.edu/samigo-app/servlet/Login?id=yourname123456.  Now you're ready to set up ProctorTrack.

Adding your assessment for proctoring

Click on "ProctorTrack" in the left margin

Click on "ProctorTrack" in the left margin

You'll get a ProctorTrack Dashboard.

Click the button "Manually Add tests"

Input the information required

  1. Name: Enter the name of the exam
  2. Course ID: this field will automatically populate.  You do not need to change anything
  3. Callback URL: Paste the URL you copied from Tests & Quizzes in the prior step
  4. Enter the start date and time of the quiz (time is in 24 hour clock style)
  5. Enter the end date and time for the quiz
  6. Username: Enter "N/A"
  7. Password: Enter the password that you created previously in the Tests & Quizzes
  8. Onboarding: Check this box ONLY if this assessment is meant to be a trial for students to go through the initial setup prior to their ACTUAL exam. Students will be guided through the various steps to confirm their identity and ensure their system is capable of using ProctorTrack
  9. Click Create test

Onboarding

This is a practice quiz so that students have the opportunity to verify that their systems are compatible with Proctortrack and to practice going through the identity verification process prior to their first assessment. The quiz can be a simple 1-question assessment worth 0 points.

Set one quiz as your Onboarding Quiz by navigating to the "Proctortrack" tool in Sakai, click the drop down, and select "Onboarding On." You may review the Onboarding status of each of your students by clicking on the Onboarding Status tab.

Students MUST complete the onboarding process before they can take a graded assessment.

The Onboarding quiz should be completed after the add/drop period has ended and at least two weeks prior to the first proctored assessment.  See this sample announcement:

Title: IMPORTANT - GET READY NOW FOR TESTS

Please take the Onboarding Quiz for Proctortrack as soon as possible.  This ensures that there is plenty of  time to resolve technical issues well before it is time to use it for taking a test. Review the Student User Manual [<-- Insert Link] and take the Onboarding Quiz [<-- Insert Link].  You will need to be alone in a quiet room, sitting before a webcam, and have your student photo ID or a Driver’s License at hand.  You may need to turn off the Anti-Virus software on your computer. Please visit the Support and Knowledge base for more information.  

 

Configure Proctortrack Settings

Test Settings

On the Proctortrack Dashboard,  click on the ​​3 dots ​​on the right of the quiz name for which the configuration needs to be set ​​ ​and select  ​“​​ Go to Configuration"

By default all quizzes are configured as closed book quizzes/exams. Each quiz/exam can have different configuration.

 

Verification

Enable the Identity Verification Settings as desired using the toggle option.

Test Settings

Enable the Test Settings as desired using the toggle option.

Review Results of Assessment

Click on “View Sessions” under “Sessions List” column to the right of the quiz, whose sessions you need to review.

On the "Student List" page, hover your mouse over the student's first name and click to open the session in a new tab

By default, you will be shown the “Video Monitoring” tab.

To view video-related incidents, click on the arrow ‘ > ’ next to the real time violations visualizer.

You may directly click on the bubble below the video to review the session one violation at a time. The bubbles will directly jump to the violation/incident part on the video.

Navigate to the “Online Violations” tab to view the online aid incidents detected by Proctortrack. You will need use the arrow ‘>’ to view the snapshots of each of the incidents.

Scroll down the “Online Violations” tab page to view all the desktop snapshots generated for the exam. You also have the option to add any notes related to the session and click “Save Note”

Switch to the “ Identity Verification Scans ” tab to view the scans for the current session. Use the ‘>’ arrow to navigate through scans

Finally, you can override the proctoring results by clicking “ Pass ” or “ Fail ” on the top right.

Export

You can also export the data for the session by clicking on the arrow icon next to the Failed button.

You’ll get the dialogue box seen below. Choose which data you wish to export and click “ Raise a Request ”

You will get a notification letting you know which email ID the export will be sent to.

Sample Syllabus Statement

A best practice for proctoring is to state in the course syllabus that there is a proctoring requirement and that a web camera is required. On the first day of class and/or before add/drop has ended, please advise your students of the proctoring requirement.  See this sample statement:


In order to remain compliant with the  federal requirement of student authentication in online courses, you  will take your quizzes/exams in this course using Proctortrack software, a remote proctoring service.


There is no extra fees associated with use of Proctortrack.


Technical requirements: You will need a  web camera and a desktop or laptop computer. Mobile devices cannot be  used. Please view the complete technical requirements here as well as the FAQ.


Detailed instructions on how to use Proctortrack are provided in the Student User Manual. You will be asked via an announcement early (insert MONTH) to set up your account profile by taking an ungraded "onboarding" quiz.  This quiz is intended to identify any potential software problems.


Questions and requests for tech support should be addressed by calling (844) 753-2020 or by going to https://www.verificient.com/support-proctortrack/.